Please read these Terms and Conditions (“Terms”) carefully before using the Sufi Squad app.
1. Service Overview
Sufi Squad is an on-demand delivery service that allows users to order items such as bakery goods, groceries, medical supplies, and other daily essentials. We aim to provide safe, fast, and reliable deliveries.
2. Registration
To use our services, users must register and provide accurate personal information. You are responsible for maintaining the confidentiality of your account credentials.
3. Payments
We accept Cash on Delivery and may offer other digital payment methods. In case of fake or suspicious orders, we reserve the right to cancel them without notice.
4. Delivery
- Delivery time depends on item type, availability, and location.
- We strive to deliver on time, but unexpected delays may occur due to weather, traffic, or vendor-related issues.
5. Returns & Complaints
If an item is incorrect, damaged, or expired, users may file a complaint within 2 hours of delivery. We will assess the issue and arrange for a return or replacement if necessary.
6. Limitation of Liability
While we carefully choose our vendor partners, Sufi Squad is not fully responsible for the quality, pricing, or condition of items provided by third-party sellers.
7. Usage Restrictions
- Misuse of the app or placing fake orders may lead to account suspension.
- Reproducing, copying, or reverse-engineering any part of the app is prohibited.
Privacy Policy
Sufi Squad is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data.
1. Information We Collect
- Name, email, phone number, delivery address
- Location data (for delivery purposes)
- Order history and payment information
2. How We Use Your Data
- To fulfill your delivery orders
- To send you order updates and promotions
- To improve our app and customer experience
3. Data Protection
Your data is stored securely with appropriate encryption and safeguards to prevent unauthorized access.
4. Third-Party Sharing
We do not share your personal data with third parties except when required for delivery, payment processing, or legal compliance.
5. Cookies
We may use cookies or similar technologies to enhance app performance and user experience.
6. Your Rights
You may request to access, update, or delete your personal information at any time by contacting our support team.